| SMART
TALK WORKSHOPS AND COACHING:
• provide participants with communication
tools that serve as a basic foundation for productivity,
clarity and collaboration.
• Support participants in developing the
awareness and the skill to effectively use the
communication tools to build bridges and make
connections so that ideas flourish and actions
occur.
SMART TALK MODULES:
• ATTITUDE – THE CRITICAL
SUCCESS FACTOR Attitude is a crucial
variable that has a major impact in the workplace.
This module focuses on enhancing awareness of
attitude and specific practices that reflect attitude
to enable individuals to interact effectively
in the workplace.
• COMMUNICATION BASICS - Development
and mastery of specific communication basics enhances
clarity, productivity and collaboration This Module
focuses on the development of specific skills
i.e., setting objectives, organizing and supporting
ideas that serve various communication needs (feedback,
presentations, meetings)
• COMMUNICATING WHERE THERE IS
CONTRAST - Communication skills to manage
the generation gap, gender gap and cultural differences
• COMMUNICATION STYLE AWARENESS
- PERSONAL EMPOWERMENT FOR EFFECTIVE COMMUNICATION:
Enhanced awareness of communication styles
enables individuals to effectively use their style
and it impacts their ability to effectively communicate
with individuals who have differing styles of
communication.
• DIFFICULT CONVERSATIONS –
Specific Concepts and strategies enhance managers’
capacity to engage in high-stakes conversations
related to crucial work issues:
| o Feedback |
Managing Change |
| o Performance Appraisals |
Coaching |
| o Disciplinary Action |
Delegation |
| o Downsizing/Layoff |
Interviewing |
|
